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FAQ

Q: How can I place an order?
A: You can first register as our website member, then you can select product and finish the payment.

Q: How long do I have to place order in advance?
A: You need to place order at least one day in advance, if your order will be made at weekend or public holiday, we should place order two to three days in advance. For the available date of takeaway order, please refer to ordering process on our website.

Q: Does NeNe Chicken Hong Kong provide ‘Cash on Delivery’ (COD) service
A: No, we accept online payment only. Customers may pay via VISA or MasterCard.

Q: How can I pick up the order?
A: We now provide NeNe Chicken Kwai Fong store pick up. Also, we are planning to expand this website order service to other stores.

Q: If I cannot pick up on time, any consequences?
A: If the customer is unable to pick up the meal during the restaurant's business hours or within 60 minutes of the scheduled pick-up time (whichever is earlier), the order will not be refunded and no further arrangement will be made.

Q: If I have any enquiries, how can I contact NeNe Chicken Hong Kong?
A: You can contact us through website message box or info@beyondkorealtd.com. If you got urgent enquiry on order, please contact our stores directly, click here to check contact information of our stores