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Refund Policy

Not all pictures of products on this website will correspond exactly to the product and you shall not be entitled to refuse a product simply because it does not correspond exactly to its online picture.

Product quantity will be varied by supply of ingredients. If product cannot be delivered on pick up date, we will contact customers to arrange alternative product for replacing the original one. If that product value is exceeding the original one, customers need to make up the difference during pick up.

We shall use our best efforts to ensure that orders are correctly fulfilled and shall deal with any discrepancies in the following manner, provided they are reported either calling the shop within one hour of picking up of the products:

If any product proves to have been delivered in a damaged condition, or if a product which was ordered and charged is not included in the delivery, or if an incorrect product is delivered in that product's place. NeNe Chicken Hong Kong shall, at your option, either refund you the value of that product or deliver the product at no cost to you.

If any product which was not included in your order is delivered to you by mistake, NeNe Chicken Hong Kong reserves the right to collect the incorrect product at no charge to you.

All replacement products shall be delivered as soon as possible after you have requested replacement in accordance with these Terms of Use.

If you are charged more than the value of a product, NeNe Chicken Hong Kong shall refund you the difference through the original payment method (e.g. credit card).